Refund policy
Last updated: November 4, 2026
All sales in the Ryan Meetup Store (the "Store") are final. We can't accept returns or exchanges, including for the wrong size, a different color, or a change of heart. Please check your size and order details carefully before you check out.
If something arrives damaged, defective, or not what you ordered, that's different, and we'll make it right. See Damaged, defective, or incorrect items below.
Why we can't take returns or exchanges
The Store is run by Ryan Meetup, not a retailer with a warehouse. Your order is made and shipped by a third-party fulfillment partner, and we don't have a stockroom, storefront, or address to receive returned items. There's simply nowhere for a return to go, and nothing on a shelf to swap it for.
When we've taken returns or made exchanges in the past, the cost of the original item, the replacement, and the shipping both ways came out of our own pockets. Proceeds from the Store support Ryan Meetup events and activities, and that's not something we can keep absorbing. Keeping every sale final is what lets us keep prices where they are and keep the Store running.
Please don't send items back
Items sent back without our arranging it first can't be refunded, replaced, or returned to you. If you think something's wrong with your order, contact us first.
Damaged, defective, or incorrect items
If your order arrives damaged, has a printing defect, or isn't what you ordered, contact us within 30 days of delivery. Use the contact form and choose Damaged or incorrect item, or email ryan@ryanmeetup.com. Include:
- your order number;
- which item has the problem;
- a photo showing the problem.
Once we've confirmed the problem, we'll send a free replacement or refund the affected item, whichever you prefer. You won't need to send the original back.
Lost packages and address problems
If your tracking shows no movement for an unusually long time, or your package never arrives, contact us and we'll look into it with the carrier. Please double-check your shipping address at checkout: we can't cover orders sent to an address entered incorrectly, but we'll help where we can if a package comes back to us.
Cancellations and changes
Orders go into production quickly. If you need to cancel or change an order, contact us as soon as possible. We'll do our best, but once an item is in production we can't cancel or change it.
Refunds
Refunds are only given for damaged, defective, or incorrect items, as described above. Approved refunds go back to your original payment method, and your bank or card issuer may take a few business days to show them.
Contact
Questions about an order? Email ryan@ryanmeetup.com or use the contact form.